Cancellation & Refund Policy
Last Updated: July 28, 2026 • Effective Date for iotafox.com
Table of Contents
1. No Order Cancellation
Once an order is placed and confirmed on iotafox.com, it is immediately submitted to our automated production and printing pipeline.
Strict Policy Notice: We do not allow cancellations, modifications, size changes, or address alterations once an order has been successfully placed. Please review your order items, delivery address, and size selection carefully prior to checkout.
2. Eligible Criteria for Refund or Replacement
Refunds or free replacement shipments are granted strictly in cases where the product delivered is defective, damaged, or misprinted. Eligible scenarios include:
- Physical Defects
Torn fabric, severe stitching flaws, or physical damage to the garment upon arrival.
- Printing Errors
Noticeable print misalignment, incorrect design printed, or wrong print dimensions.
- Wrong Item Delivered
Received a completely different size, color, or style from what was ordered.
- Lost in Transit
Order declared lost by the courier provider prior to delivery confirmation.
3. Mandatory Proof Requirements (Unboxing Video)
In strict accordance with our printing and fulfillment partner's audit requirements, all claim evaluations require clear visual verification before any refund or re-shipment can be processed:
1. Continuous Unboxing Video: An unedited, unbroken single video recording showing the sealed outer courier bag with the shipping label clearly legible, followed by opening the package and inspecting the defect.
2. Clear Photos: High-resolution photos showing the entire product laid flat alongside close-up photos highlighting the specific defect or damaged area.
4. How to File a Claim
If you receive a defective or incorrect item, follow these steps to initiate your evaluation:
- Timeframe
Claims must be emailed within 24 hours of package delivery status.
- Email Destination
Send an email to support@iotafox.com with the subject "Refund Request - [Your Order ID]".
- Attach Proof
Include your Order ID, detailed description of the issue, clear photos, and the unboxing video link/attachment.
5. Size Tolerances & Color Variations
Please note the following acceptable industry tolerances which do not qualify as manufacturing defects:
- Size Tolerance: Garment dimensions may vary up to +/- 0.5 inches from the stated size chart due to fabric stretching and sewing tolerances.
- Color Display: Screen color renditions may slightly differ from actual printed ink colors depending on your display device and color settings.
6. Refund & Replacement Timelines
Once your email claim and proof materials are reviewed and verified:
Claim Verification
2 to 5 business days upon email receipt.Replacement Order
Dispatched within 3-5 business days if approved.Refund Credit
Initiated within 5-7 business days back to the original source payment account if approved.7. Support & Contact Information
To submit a refund request or get assistance regarding a damaged shipment, contact our support team directly:
Refund Claims Email
Iotafox
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